Privacy Policy

This policy explains what information Juniors Book Publishing collects when you use this website, why we collect it, who we share it with and what control you have over it. It covers this website and the enquiries and projects that come through it.

1. Information you give us

When you complete an enquiry form on this site — the contact form, or the pop-up form that opens from the "Start Your Book" buttons — we ask for:

• your name;
• your email address;
• your phone number;
• the type of project you are interested in; and
• a subject line and a description of your project.

If you go on to work with us, we will also hold the material your project needs — your manuscript, notes, reference images, approvals and our correspondence with you — along with the billing details required to invoice you.

2. Information collected automatically

When you submit an enquiry form, our handler also records, alongside your message:

• your IP address, taken from the connection to our server (and from the forwarding headers our hosting provider sets, where the request reaches us through them);
• an approximate country and city, looked up from that IP address;
• the page you submitted the form from, and which form it was; and
• the date and time of the submission.

We record this to tell genuine enquiries from automated spam, to know which page an enquiry came from, and to reply in a sensible time zone. Our web host also keeps standard server logs of requests to the site.

3. Cookies and similar technologies

This website does not set advertising or profiling cookies of its own. Cookies and local storage may be set by the third-party services embedded in the site — the live chat widget in particular — so that they can work across pages. Your browser settings let you block or delete cookies; blocking them may stop the live chat from working.

4. How we use your information

We use the information described above to:

• reply to your enquiry and discuss your project;
• prepare quotes, and deliver and manage the services you order;
• invoice you and keep the accounting records we are required to keep;
• keep the website and our forms secure and free of spam; and
• send you occasional updates about our services, where you have agreed to receive them.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

5. Why we are allowed to use it

Where data protection law requires us to have a lawful basis, we rely on: performing our contract with you, or taking steps before entering into one, to handle enquiries and deliver projects; our legitimate interests in running and securing our business, including spam prevention; your consent, for marketing emails and non-essential cookies, which you can withdraw at any time; and legal obligation, for tax and accounting records.

6. Who we share it with

We share information only where it is needed to run the service, and only with providers who are bound to protect it:

• Email delivery. Enquiries are sent to us by email through Google's mail servers.
• IP geolocation. To obtain the approximate country and city described in section 2, your IP address is sent to ip-api.com. No other information about you is sent to them.
• Live chat. Our chat widget is provided by Tawk.to. If you start a chat, the messages and the technical details of your session are processed by them.
• Fonts. Page typefaces are loaded from Google Fonts, which means your browser makes a request to Google's servers when you view a page.
• Our team and contractors. The writers, editors, illustrators and designers working on your book, who are bound by confidentiality.
• Hosting and professional advisers, and anyone we are required to disclose to by law.

Where your project includes publishing support, files you ask us to submit are sent to the printer, platform or distributor you choose. Those companies handle that information under their own privacy policies.

7. International transfers

We are based in the United States, and some of the providers listed above operate in other countries. Where information is transferred out of your own country, we take reasonable steps to see that it remains protected to a comparable standard.

8. How long we keep it

Enquiries that do not become projects are kept for up to 24 months and then deleted. Project records and correspondence are kept for the life of the project and for seven years afterwards, which covers the period in which a question about the work or the invoice could still arise. Accounting records are kept for as long as tax law requires. Marketing contact details are kept until you unsubscribe.

9. Security

Enquiries are transmitted over an encrypted connection, access to project material is limited to the people working on it, and our form handler is protected against automated submission. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — please do not send us payment card details, passwords or government identification numbers by email or through our forms.

10. Your rights

You may ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct information that is wrong or out of date;
• delete information we no longer need to keep;
• restrict or object to a particular use of it; or
• stop sending you marketing, which you can also do from any marketing email we send.

Depending on where you live, you may have further rights — for example under the GDPR in the UK and EU, or the CCPA in California, which includes the right not to be discriminated against for exercising them. Write to us at the address below and we will respond within the period the applicable law allows. If you are in the UK or EU you also have the right to complain to your data protection authority.

11. Children's privacy

We make books for children, but this website and our services are intended for adults — authors, educators and parents. This site is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, please contact us and we will delete it.

12. Other websites

Our pages may link to publishing platforms, retailers and other third-party sites. We are not responsible for their content or their privacy practices, and we would encourage you to read their policies before giving them your information.

13. Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed, and the version published here is always the current one. Where a change materially affects how we use information you have already given us, we will tell you.